DARIASONS Careers
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full time
New York City
ATM Field Technician
Dariasons Inc. is looking for a on full-time technician with a clean driving record and a reliable source of transportation. Ideally with 2+ Years experience in the relevant industry.
Our Field Service Technicians provide first line and second line maintenance for ATMs, perform limited repairs and preventive maintenance on a variety of financial equipment, perform project and installation support as needed, and work on PC and PC peripheral equipment. Individuals responding to this position must have the ability to use basic hand tools/digital voltmeters and must have basic PC/network knowledge.
Essential Duties and Responsibilities include the following, but not limited to:
- Prioritizing and planning service calls
- Provide first line, second line, and preventive maintenance on ATMs, smart safes, and other financial equipment
- Adhere to service operating procedures
- Take ownership of your assigned territory and meet service performance goals
- Ensure above and beyond professional customer service
- Maintain a professional attitude and demeanor to foster positive customer relationships
- Updating call status to reflect an estimated time of arrival (ETA) and providing resolutions and updates as required
- Timely and accurate reporting of service updates and call closure information to the call center
- Escalation of issues to the service management team as required
- Follow material control processes in support of assigned responsibilities (keys, combinations, alarms, parts inventory, etc.)
- Organize and utilize technical documentation in support of job responsibilities
- Participate in special background checks based on the customer base
- Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 200 lbs without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination and the ability to adjust focus for prolonged periods of time
- ATM repair, equipment, and maintenance experience preferred
- Competent with a computer and Windows application
- Experience with downloading and upgrading software
- A+ certification preferred
- Ability to use basic hand tools including but not limited to multi-meter, voltmeter, volt-ohm meter
- Troubleshooting, diagnosing and resolving product performance issues
- Professional communication in speaking with and listening to customers
- Have and maintain a clean and valid motor vehicle record and driver’s license
- Complete administrative tasks and duties within the allotted time frame
- Travel schedule coordination skills
- Ability to perform essential functions of the job with or without reasonable accommodation
The candidate must be willing to submit to a background check, drug screening, credit check and must also be willing to travel to all ATMs, in the Greater New York City, according to the daily schedule assigned.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
Apply for this job:
on call
Philadelphia
ATM Field Technician
Dariasons Inc. is looking for a on call field technician with a clean driving record and a reliable source of transportation. Ideally with 2+ Years experience in the relevant industry.
Our Field Service Technicians provide first line and second line maintenance for ATMs, perform limited repairs and preventive maintenance on a variety of financial equipment, perform project and installation support as needed, and work on PC and PC peripheral equipment. Individuals responding to this position must have the ability to use basic hand tools/digital voltmeters and must have basic PC/network knowledge.
Essential Duties and Responsibilities include the following, but not limited to:
- Prioritizing and planning service calls
- Provide first line, second line, and preventive maintenance on ATMs, smart safes, and other financial equipment
- Adhere to service operating procedures
- Take ownership of your assigned territory and meet service performance goals
- Ensure above and beyond professional customer service
- Maintain a professional attitude and demeanor to foster positive customer relationships
- Updating call status to reflect an estimated time of arrival (ETA) and providing resolutions and updates as required
- Timely and accurate reporting of service updates and call closure information to the call center
- Escalation of issues to the service management team as required
- Follow material control processes in support of assigned responsibilities (keys, combinations, alarms, parts inventory, etc.)
- Organize and utilize technical documentation in support of job responsibilities
- Participate in special background checks based on the customer base
- Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 200 lbs without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination and the ability to adjust focus for prolonged periods of time
- ATM repair, equipment, and maintenance experience preferred
- Competent with a computer and Windows application
- Experience with downloading and upgrading software
- A+ certification preferred
- Ability to use basic hand tools including but not limited to multi-meter, voltmeter, volt-ohm meter
- Troubleshooting, diagnosing and resolving product performance issues
- Professional communication in speaking with and listening to customers
- Have and maintain a clean and valid motor vehicle record and driver’s license
- Complete administrative tasks and duties within the allotted time frame
- Travel schedule coordination skills
- Ability to perform essential functions of the job with or without reasonable accommodation
The candidate must be willing to submit to a background check, drug screening, credit check and must also be willing to travel to all ATMs, in the Greater New York City, according to the daily schedule assigned.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
